Hilton Garden Inn Queens/JFK Airport

It is very close to the airport. They're professional, friendly and the rooms comfortable. I didn't try the breakfast but it looked decent too. Would go back if I had to fly out very early again.

Not Friendly or Hospitable. As HiltonHonors Gold, I know benefits change from property to property, I always get 2 bottles of water & here is where it ended at this property. I usually get a snack & a discount on a meal or free breakfast. Here, NOPE! What gives?

This is not your five-star hotel but for a three star it is very good. I think the reason for many of the bad reviews is because sometimes they have new staff who are stoic and not gracious. Roshina is one of the nicest: competent, kind. So basically your experience here will depend on whichever staff are at the front desk. Rooms are spacious , clean with refrigerators. Gym is good. And every floor has a filtered water machine and ice machine, which is very helpful.

The area is left to be desired but don't let that stop you from staying here. The breakfast is good and everyone is very accommodating. I stayed here for a month, left and came back for two weeks and felt appreciated from beginning to end. Enjoy the hospitality!

My husband and I stayed here in August. The room was nice and clean. Service was great. The location was good for us especially because we were attending an event nearby. At check in we were told there was a 70.00 deposit per day for the length of our stay. We stayed 3 nights. We paid the deposit, 210.00 total and was told we would receive the deposit at check out. The deposit would be credited back to our bank card. We waited a few days then called the hotel to inform them that we had not received the deposit. We were told to check our bank as we did prior to the call. The woman I talked to was rude as she tried to overtalk me. She kept telling me to check with the bank. I told her several times that we checked and the bank checked and no deposit for that amount came into the account. I didn't appreciate that my intelligence was being insulted. I called back to the hotel and talked with a guy and he said and the the exact same thing as the woman, overtalking me and telling me to check with my bank We still haven't received our deposit and it is now November. I even emailed the hotel a week ago and no response. I doubt if we would consider staying at this hotel again, but I will seek legal help.

The front desk was helpful. They have gym, small store and even an area for breakfast( starts at 6am) and dinner (5-9pm)with a little bar ( bartender was fabulous). They have an airport shuttle that starts at 6am and runs every 30min. The shower was nice with extra soft towels. We got placed here by JetBlue and we had to pay extra money to check in prior to 3pm, which was well worth it since we started our at 3am and by 8am we were stuck due to JetBlue; not caused by us.

Our flight was canceled at JFK. We took the Air Tran then free shuttle to the hotel. There was a long line waiting to check in. Trina worked so hard, never got frustrated or impatient with all the requests being made. He handled each guest as if they were the only one there. We got checked in, went to our room, rested a bit then went back down to the small dining area for a bite and a drink. The line to check in was still long as the shuttle kept bringing more guests. He was still smiling and working so hard. The bartender/waiter on duty also did a great job with his crowd of people. The hotel was very clean, the bed was comfortable and it was very convenient for our situation.

I was skeptical of this hotel based on the star rating being low but was pleasantly surprised. All of the staff were super nice the shuttle was easy to use. I will you are not really able to control the temperature in the room as the unit doesn’t do much was super hot had the ac on at 66 but didn’t do anything. The bust stop is on the back side of the hotel that takes you to the subway station an easy ride.